Pathetic treatment from Capitec bank

From Last year I had been sending money to my son who was boarding in one of areas in the Eastern Cape where he was finishing his matric. Before he would use his bank card to swipe whatever he needs in the sounding shops. While swiping he his card would decline and he would ask if i have sent him money and the answer would be yes. After several swiping attempts, he decided to go to the bank and ask. At the bank they told him that his account was suspected to be involved in a ***** activity. Apparently as per what they told him, someone deposited an amount of R80 + R1, then immediately an amount of R70 was sent out in a form of "cash send". My son new nothing about this as there was no SMSs on his phone regarding this as the money deposited was less than R100. So he was then told to go and write the affidavit at the police station so that they may reinstate his account. Indeed he went and do the affidavit and stating that he had no knowledge of what he was told at the bank, submitted it at the bank. He was then told that he will recieve an SMS when the account is reinstated. So after couple of months he went back to the bank and was told to write another affidavit, and he went to do it again. Begging September he told me that his account was put on hold. Mind you, I had been sending him money all along. So in September I didnt send him money in that account. Had not have my mother whom he would go to when he needs something, he was going to stave to death as he was not asking me for money. Fast forward, Last month, Jan 2023 we both went to the bank again to enquire about this. At the Garden's bank branch in Cape town, we were told about the time this incident (01 Feb 2022), In the Eastern Cape he was never told all the details. Again we were told to write an affidavit, we did and submited it. After 7 days were went back to bank and we were told that the information on the affidavit was not enough. Went back and do another affidavit and submitted it again and waited another 7 days. After that we went to the bank, that time I was only demanding only the money i deposited to my son's account and i was told to bring proof of payments so that they can unlock the account and withdraw the money i have sent to his account, as he claimed that I am the only one who sent him money and so I provided them with the proof of payments made. This time I was told that I will not get that money back.

The lady who was assisting me was even bold to say, "the money i deposited is very "little", many people lost their salaries and big moneys for events like this". She then said if I still need my money I must go and claim it at the "small claims". She went on to say, "about 80% of the people who to " small claims" never got their money and the bank benefitted.

From that day i took a decision not to ever use my Capitec bank account again as I lost trust in them. So I was also told that my son will never again have an account with them in the future. I need nothing to do with them in my entire life.

Good people be warned!!!!!!!!!