Pathetic service/systems...not even worth 1 star!

Never did I ever think my one and only bank of 13 years would turn Mr away from a credit facility when everything seemed in order but my ID document was not scanning due to a previous water damage incident....WOW so despite my fingerprints on 10 fingers being taken and pictures validated...I walk out with 0.00 with a very sick child who needed immediate doctor attention...but then again I guess that's not Capitec's problem....I'm only good enough to deposit my salary with them for 13 years....Will start shopping for a new bank soon....one that will be more useful