JC
Janine C
1 reviews | Active since Aug 2022
05 Aug 2022, 18:12
Pathetic services
Yesterday I withdrew my cash sent at a capitec atm of R1000 only a R600 was dispersed but the slip showed R1000, I contacted capitec they said the balance would be sent back to the voucher and I can withdraw it by another atm I tried and said voucher already redeemed I then gave capitec the transaction number and everything and they promised to sort it out they they sent an sms saying the incident is declined as all the money was dispersed which was not please prove to me on your camera footage R400 is a lot of money to loose.
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Replies (5)
Capitec Bank's replyOfficial
05 Aug 2022, 18:14Good day Janine
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply05 Aug 2022, 18:14
Official
Good day Janine
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
JC
Janine C's updateReviewer Update
05 Aug 2022, 18:20Next business day don't make me laugh please u operate 7 days a week but when it comes to refunding money you refer to business days I need this money I have a family emergency I need to attend to and I must wait how long at the end of the day.
JC
Janine C's update05 Aug 2022, 18:20
Reviewer Update
Next business day don't make me laugh please u operate 7 days a week but when it comes to refunding money you refer to business days I need this money I have a family emergency I need to attend to and I must wait how long at the end of the day.
JC
Janine C's updateReviewer Update
08 Aug 2022, 10:00It is the next business day and I have still not received any feedback, I am in need of my money please resolve this matter as a priority.
JC
Janine C's update08 Aug 2022, 10:00
Reviewer Update
It is the next business day and I have still not received any feedback, I am in need of my money please resolve this matter as a priority.
JC
Janine C's updateReviewer Update
08 Aug 2022, 11:27Now for a cash send I am told to waiting until the 12th of August this is totally unacceptable I need my money today still
JC
Janine C's update08 Aug 2022, 11:27
Reviewer Update
Now for a cash send I am told to waiting until the 12th of August this is totally unacceptable I need my money today still
JC
Janine C's updateReviewer Update
12 Aug 2022, 12:49Today is the 12th I have no decent feedback from Capitec, they are just delaying this incident to not assist, I am in urgent need of my money and they feel nothing.
JC
Janine C's update12 Aug 2022, 12:49
Reviewer Update
Today is the 12th I have no decent feedback from Capitec, they are just delaying this incident to not assist, I am in urgent need of my money and they feel nothing.