Pathetic service worst bank ever

It is now 3 months and counting that capitec keep promising they would get back to me bit all I get is that the case is under investigation is there even a procedure in place at capitec bank I lost all my savings reported it made a case at the police station bit all capitec do is hmmm we will get back to you which they never do capitec is the worst ever bank to do business with I will say it a million times and more they only help who they want to help the lady that ****med me out of my money even admitted that she ****med me I even went to std bank to report my case and I can tell you this they have been far more helpful then capitec even though I wasn't even their client I am not even sure how they can call themselves customer service champions they are pathetic when it comes to customer service I gave them all the information I send it to them countless times and I made more then a hundred calls to them all capitec do is say is someone is busy with your case does it really take 3 months to contact standard bank and claim the money back some onf us solely rely on the little we have to feed our children I wish capitec can be what they advertise and claim they are...