Pathetic service with *********** agent

Good Day all, i called in to the 24 hour line to confirm which cellphone number of mine is linked to my capetic account.

I get on the line with busiswe Nkosi after getting all my personal details and me answering all security questions she then takes my first number and confirms that this isnt it. So i further ask her if she could confirm which number is it linked to as i changed phones and require my banking app.

She then changes her mind and refuses to confirm anything and tells me to visit the brunch. She then refuses for me to speak to a TM.

Quite disgusted with the level of service. She works under supervision but there is no supervision i wonder if the FAIS board will be concerned regarding this matter she claims she has a RE cert but no full qualification which means there should be someome superior to speak to when ever this *********** agent is on the phone. Please can the head of this department call me on 0****4410.

I will be taking this further.

Pathetic service really disgusting to know how *********** capetic actually is.

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