Pathetic service while grieving

I submitted a stillborn claim on the 29 February at Lenasia branch, the claim was processed next thing I'm requested a termination letter from my employee *shocking* Monday i follow up they stated its a mistake they need ( a letter from employee stating the time was given off for passing of my baby) what has that had to do with the claim and what if i was not working what was going to happen if i was not working ? Yesterday i submit confirmation that i took leave at the Park station branch and sent an email too even now the matter has not been attended.

This is emotional trauma i buried my son Friday but to date I'm dealing with my insurer because of the unreasonable request. the service is pathetic I'm grieving hear