Pathetic Service - Waiting 25 days for feedback with 4 visits directly to the bank still NO HELP?

I lodged a query at the beginning of October for recall query, yet still I have had no resolution whatsoever.. I visited the branch directly over 4 times during this month alone with promises of someone calling me from Head Office yet no response whatsoever. I even asked the consultant at the bank to let me speak to anyone from head Office yet Head Office is not allowed to talk to clients... Is this how you do business???? Seriously???? I am told that someone from head Office will call me, and then, when nobody calls me I go to the bank directly they then tell me that I am not allowed to speak to anyone from there?????? HUH??????? I demand help immediately, you guys are dealing with peoples money!!!!!!