Pathetic Service rendered from Capitec

It's been 3 days since I wrote about my concern about capitec. On their reply they said they will let me know the next day about my money. Uptil now nothing....I called in yesterday and they didn't have much to say....it's been over a week that I have been trying to get my money back but they don't care about time frame and that we need the money... it's so hard for them to reverse my money...why???? It's my money as u see it came out of my account.... either help your loyal clients or close ur bank