Pathetic service rendered.

This morning after 6am I bought two R17 Cell C airtime vouchers, I immediately called Cell C and they informed me the problem does not lie with them and that I should call my bank, I had to wait until my husband came home as it was off his bank account. We called just now to be informed that its the banks fault and the money will be returned within 24 hours, this is my issue, this is my money, not the banks, why should we wait for 24 hours with no notification from Capitec, I spent more than just a R34 in total, who reimburses me with my airtime calling your customer care department, this is totally unacceptable to inconvenience us.