Pathetic service, Ombudsman, Consumer complaints, none service from complaint management

Capitecs complaint management is just as bad as the anc, i had a unauthorized debit order and they managed to get the mandate, however there is no ID document or any method used to establish if its even me that signed for it( the company is threatening with listing me but they have no proof it was me or my ID that was used ), also the handwriting both customer and consultant is the same and the signature is not mine also its a wrong address( this is retail so someone de*****ed me for commission , i have requested how i can get a ***** investigation going and how i can lodge a complaint against capitec for putting me in this position as their cards show all the details needed to commit *****, account holder, account number and a quick search of the details( name and surname) provides a ID number on the Credit Bureau with the address. the capitec consultant probably thinks its to much work and did not respond to my request i am so fed-up with consumers having to bear the brunt and penalties of big companies with no interest in protecting their clients , i also see on hello peter i am not the only one with this issues i think we need to take this public maybe get Carte Blanche involved to expose this festering abomination of a bank also i now believe i need to bring this under the Financial Ombudsman Service's attention, i will be linking this post to all my social network platforms and on Ekhuruleni's biggest news papers page and the Beeld as well , dont call me email me i want everything in writing