MS
Morne S

1 reviews | Active since Dec 2012

13 Aug 2015, 08:59

Pathetic Service - No Service at All

I app**** for a loan at Capitec Bank online on the 22nd of July and still no feedback it is the 13th of August. <br> I have sent all the necessary documentation to Malize Lombard and every time there was something else that I had to send through. She never gave me feedback.<br> Capitec Bank you say you have 100 000 new customers a month joining you? I will never join a pathetic bank like you. <br> On the other hand I app**** for a loan online at Nedbank and within 24 hours I received feedback and my loan was approved.<br> Go take some learnings from Nedbank! <br>

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Replies (1)
Capitec Bank
Capitec Bank's reply13 Aug 2015, 10:22
Official
Hello Morne7,

Please accept my sincere apologies for the frustration which you have endured as a result of this incident.

Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Complaint Management
Capitec Bank