PATHETIC SERVICE & LIES
Capitec at The Workshop in Durban Central, by far, is the most unprofessional & pathetic branch I've ever visited. They don't care for their customers & the consultants walk around like they own the place. For the passed 3 weeks, I have been visiting them, asking for coin bags as I have a bunch of coins which I need to sort out so I can deposit them. Every single time, including yesterday, it's the same excuse, "we are out & don't have any". What bank does NOT keep coin bags for it's customers? I pay my bank fees & charges yet I must beg for a simple thing like coin bags? Since they cannot cater for my needs as their customer, maybe it's best for me to close my account & move to a bank that can at least provide me with coin bags.
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Viwe Bokveldt will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Viwe Bokveldt will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank