Pathetic service . *****ing - and then quick to terminate , ***** ***** bank

Capitec has been charging incorrect interest since I went under debt review with them . This was brought to their attention in January to date this wasn’t rectified and funds that were deducted as interest wasn’t correctly allocated to the debt . Since January to date they are “investigating” . It has come to a situation where 2 payments were missed and they are quick to terminate debt review but to date still have not corrected their error . I have advised the debt councillor in January already that there was a substantial change in income . And earning much less , which has lead to this . However I have advised that arrears ( April may ) will be paid at the end of June .

I have beeen trying to call Capitec debt review department since 1 pm with no assistance - sent from pillar to post by Capitec’s *********** staff .

Do you actually assist ? Or just ***** money and disguise it as an error . I will be lodging a complaint with the banking ombudsman as all my hello Peter complaints since last year have not been resolved and just closed on your end by your complaints management team !