Pathetic service- I must take my banking somewhere

Today I made a transfer to an African Bank account via your so called app on my cellphone. When loading this beneficiary the cellphone did not give me an opportunity for the proof of payment to be emailed or something, and I do need that proof in order for me to produce to the beneficiary that I paid. The transaction does show on my statement but I cannot generate the proof.<br> I contacted your call centre and spoke to Neo, at the time I was talking to her I was at the office with my PC infront, logged on internet banking. I was put on hold now and then with no success, she eventually asked me to log using Crome which I did and still she could not assist me.<br> <br> How can I spend 29min , abusing my company phone for a simple thing like this? 29min ??? This is not the kind of service I deserve. It would have been better if that 29min I spent on the phone was eventually a success. I still am sitting with no proof of R15 685.58 payment that I made