Pathetic service from the capitec and easy equity

What a poor experience and customer service, firstly the bank partners up with another financial institution under the banks profile however are not involved when theres queries it is nonsense .I bought equity shares under easy equities with my capitec bank account I have been trying to use the easy equities platform under my capitec app however not user friendly either errors occur or it's offline then I decided to withdraw all my funds however it does not allow me to it's giving me errors to call the contact center when I do they refer me back to the help center where I'm not getting any help just answers commonly asked questions I just want all my funds deposited back to my account .When I deposited funds it was very quick no issues now I want my funds back there's been changes and I'm getting the run around its nonsense .Capitec and your so called easy equity partner whom when there is issues happening you identity is solo however this company is under your app give me back the money I deposited into the capitec account immediately it's been weeks now I have screenshots of waiting over 15 to 20 minutes over that helpline that's useless. if you haven't figured how your system works rather do not do it I'm so upset that I'm trying to stay calm.