Pathetic service from Employee Tiffany Bowers for a lousy R200.00

Employee Tiffany Bowers Incident ***9 has no customer service or may be is it because am a black African clients or customer.i have made a mistake on the Capitec bank App instate of choosing African Bank when i was doing a Transfer payment of R200 i chose Absa and now i must be charged R160 to recall the funds R200.by using logical sense who on earth can ask for a different of R40. I thought Capitec Bank was the best however now !!!!!