Pathetic service from credit department

I app**** for a loan to consolidate other accounts and for the purpose of a business investment. The service consultant was very helpful but there was an error on the system finding my employer details. A mail was sent to credit dept and the consultant was told to wait for feedback approx 1-2 days. I have now been back 4 times over 2 weeks and the credit dept response remains the same. Just wait another couple of days someone will look into it. In the mean time the consultant was able to pick up my correct details on their system which then displayed a message to call through to credit dept for authorization after the error was corrected. Upon calling they gave the same vague feedback. Just wait. Wait indefinitely. I have only heard good things about capitec before which is why I chose to do my business with them but this expwrience has left much to be desired. I have sat in the bank for 4 hours at a time to get the same pathetic response.