1 reviews | Active since Aug 2020
PATHETIC SERVICE FROM CAPITECT BANK
I sent a complaint email to capitec on 9 july about my issue where they allowed a "debi check" of October 2023 to be taken of my bank account WITHOUT my authority on 29th of June for R4633.18
I was told by the branch that I need to call the ***** department and log a ***** case which I did however they could not reverse as I am being told this is a third party - what is the use of this useless bank then to protect my money if they cant even act on ***** on my account and reverse my money that was taken without authority from my account!!!
nevertheless the useless complaints centre called me on the 12th and I was told the same sloppy story - I however mentioned to them that the system in the bank showed the debit was disputed and stopped and I am being told they cant dispute nor can they stop the debit BUT I was charged for R11 to stop this - I have the screenshot from my account to show it was charged.
I am looking for the details we discussed so I can refer the case to the ombudsman - I have been waiting for how long now since the call made to me on 12th.
I am getting slightly irritated with this bank at the moment!!! if you cant reverse this money then send me email correspondence so I can open a case with the ombud. TODAY STILL
still no feedback!!
I dont want to just know that its not disputable I want you to confirm
1.why I cant dispute and 2.why you have charged me R11 for stop of the debit order AND3. initially you charged me when the debi check was accepted - and now you claim you dont have ability to dispute the debit but you charged me for the debi check????????????????????????
this is the first time I experience the issue with Capitec previously I could stop debits on my account and now it seems you dont have the systems to do so anymore!!!
I await your URGENT response to this!!!
still no feedback!!
I dont want to just know that its not disputable I want you to confirm
1.why I cant dispute and 2.why you have charged me R11 for stop of the debit order AND3. initially you charged me when the debi check was accepted - and now you claim you dont have ability to dispute the debit but you charged me for the debi check????????????????????????
this is the first time I experience the issue with Capitec previously I could stop debits on my account and now it seems you dont have the systems to do so anymore!!!
I await your URGENT response to this!!!
still no feedback!!
I dont want to just know that its not disputable I want you to confirm
1.why I cant dispute and 2.why you have charged me R11 for stop of the debit order AND3. initially you charged me when the debi check was accepted - and now you claim you dont have ability to dispute the debit but you charged me for the debi check????????????????????????
this is the first time I experience the issue with Capitec previously I could stop debits on my account and now it seems you dont have the systems to do so anymore!!!
I await your URGENT response to this!!!
still no feedback!!
I dont want to just know that its not disputable I want you to confirm
1.why I cant dispute and 2.why you have charged me R11 for stop of the debit order AND3. initially you charged me when the debi check was accepted - and now you claim you dont have ability to dispute the debit but you charged me for the debi check????????????????????????
this is the first time I experience the issue with Capitec previously I could stop debits on my account and now it seems you dont have the systems to do so anymore!!!
I await your URGENT response to this!!!