DH
DEBRA H
1 reviews | Active since Feb 2016
20 May 2020, 13:21
Pathetic service from Capitec ********** division
Pathetic service money ****** From my account and reported but Capitec did nothing to report to ABSA and failed to communicate with me untill I kept calling costing me a fortune. Lulu an Meshe Tel *** does not answer calls or respond to emails this will be reported to the banking abusdsman, no wonder there are ********** because of slack banking fertunity. This is absolutely disgusting service. There is no service or communication phones just ring really what happened to their KPI???????????? The banking obudsmam will intervene now no mercy from me y will take this to the highest level to resort back to old SA banking policies and procedures Marius Hattingh ***
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Replies (2)
Capitec Bank's replyOfficial
20 May 2020, 14:47Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply20 May 2020, 14:47
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
DH
DEBRA H's updateReviewer Update
21 May 2020, 17:53I am totally disappointed with Capitec services, this is hard earned money ****** From me and Capitec don't care to take proper Action so I will be taking this matter to the banking obudsmam to be resolved
Debi Hattingh
***
Debi Hattingh
***
DH
DEBRA H's update21 May 2020, 17:53
Reviewer Update
I am totally disappointed with Capitec services, this is hard earned money ****** From me and Capitec don't care to take proper Action so I will be taking this matter to the banking obudsmam to be resolved
Debi Hattingh
***
Debi Hattingh
***