Pathetic Service from Capitec Bank regarding ********** transactions!

To Whom This May Concern,

I have logged a complaint on the 27th October 2020, with capitec regarding a ********** transaction that went off my account at 12h00. I was told that I need to pay R70 inorder for me to get my money back, and it takes 3-5 working days, which I accepted.

Till date I have not received any feedback nor my funds back from Capitec. I have made numerous calls to the client care centre and have been hearing they are still working on the transaction. I have called once again today and was told that they are trying to locate the person who was responsible for this transaction. +- 3 weeks down the line clearly this is pathetic and inefficient service from Capitec. Other banks have a turn around time of 24 - 48 hours regarding ********** transactions and Capitec has over a month! This type of pathetic service clearly entertains *****, given the fact that ********** can continue transacting off innocent clients and the Capitec takes forever to solve the issue if not clamp down on *****.

I am entirely disappointed in the service Capitec has offered. I want this issue to be resolved in 24 hours! The company that transacted my account does not even exist in South Africa! So does it take +- 3 weeks for Capitec to resolve this??????????

I have been given a contact number for the *****s department that never goes through and an email address for the cards dispute department that comes back undeliverable!