Pathetic service from Capitec bank! No refund received!

A refund was made to me on Monday afternoon I got a message from Capitec saying that I will receive it in 7 working days. I called today the customer Agent and she advised me 1st it will take 14 days then she said I MUST CHECK WITH THE COMPANY NOT WITH THEM. THE ONE SAY ITS THE OTHER. NEVER IN MY LIFE HAVE I WAITED LONGER THEN 3 DAYS FOR A REFUND! ITS LIKE NOBODY WANTS TO TAKE RESPONSIBILITY OR OWNERSHIP WHY DO I HAVE TO WAIT SO LONG FOR MY OWN DAMN MONEY.