Pathetic service from capitec Bank

I was debited yersted by a company called freak. Com I then went to maponya this morning to request for a reversal to be done on my account as I don't have any debit order with this account to my surprise I was informed that it's a online shopping and it can be reversed I will need to do a new card which will charge me extra 70 and there 160 charge again from capitec as well capitec has failed to protect my account I told the consultant that I never did an online shopping this is the worse customer service I then requested to close my account with immidiate effect I was then told that I need to wait for the money to be processed I would recommend anyone to open an account with capitec your money is not save there rather use abs and tyme bank I have been with absa for years and never had an issue like this worse worse worse capitec close my account with you I want nothing to do with you