Pathetic service from Capitec bank

I am so ****ed of with this bank. I have been a victim of theft 2 month back there was a software company taking money out off my savings account and i reported this incident the minute a sms have been sent to me as a update. Now 2 months later with no follow-up calls to the customer and the consultant tells me that i must now open a case againt the people that took the money from my account. What **** is this! I have always been a loyal customer of this bank now this. Should i speak too all my family and friends as to your treatment. Its perthetic. I was told a senior personal will call me yesterday and advise me and no one bothered to call. I am going social media with this!