Pathetic Service from Capitec Bank

Good day, Trust you are well. Please can you assist with the below? I owed Capitec Bank for a loan taken out. Daly Credit Corporation took over the account and took out a Judgement against me in 2017 as the account was overdue. I paid Daly Credit Corporation in full for my Capitec loan on 20th December 2018. I was given a paid up letter on 14th January 2019 however the Judgement is still on my name. I pulled my latest credit report with the credit bureau only to find that the Judgement is contributing negatively and I cannot apply for new credit at other institutions. I consulted with a Law professional and this is the feedback I received… FOR THE ON-GOING REMOVAL OF PAID UP JUDGMENTS EFFECTIVE FROM 1 JUNE 2014, THE PROCESS IS AS FOLLOWS: • Once the judgment has been paid up, the credit / service provider has an obligation to send confirmation thereof to the credit bureaus within 7 days; • Thereafter the credit bureau will remove the judgment from its records within 7 days of such notification from the credit / service provider; • Consumers may also contact the credit bureaus to provide proof of a judgment being paid up. To do so, a consumer will need to provide the credit bureau with a copy of their ID, proof of residence and a confirmation of proof of payment letter from the credit provider (“the confirmation letter”); • The credit bureaus will send the confirmation letter to the credit / service provider for verification, where after, and provided the confirmation letter is valid, the judgment will be removed from the consumer’s record; • Within 3 days of the removal of the judgment from the consumer’s record, all credit bureaus will be advised of the removal after which they will also proceed with the removal I called Capitec bank on Tuesday, 5th March 2019 and spoke to Deidre of whom was not very accomodating. I asked her for feedback and she did not have any feedback for me. I then asked to speak to her Team Leader / Manager and I was told that neither was available and I could expect a call back from one of them soon. To this date I have not received a call from a Team Leader / Manager from Capitec.

Please advise as to what I can do going forward?

Thanks

Marcel Shaun Moonsamy ID : 800 ********** 085 Tel : **********