Pathetic service from capitec Bank

Hi there. Early December I phoned to apply for capitec bank swipe machine at my shop. It's almost a month and I phoned serveral times but the the person named waynand in our area keep on yelling me he will come but he never. I am not sure if this is the way capitec does their things or this gentlemen has his own rules. I am from east London eastern cape. My reference for the call is ********** 2.