RM
Rehana M
1 reviews | Active since May 2015
04 Sept 2020, 08:34
Pathetic service from Capitec Bank
Internet Banking has not been working since Tuesday morning, 1 Septemeber. I called in yesterday (3 September) and logged a complaint only to find out this morning that no such complaint was logged. How???? I even logged a complaint via the website and still no response. Q: How does the IT department at Capitec not know that Internet Banking has not been working for almost 3 days now???? Bad customer service!!! Do you not care about your customers????
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Capitec Bank's replyOfficial
04 Sept 2020, 09:45I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply04 Sept 2020, 09:45
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank