Pathetic Service from Capitec

I'm overseas. I had to reset my phone in order to give it in for repairs. I installed the Capitec app only to find that I could not have access to my account as I no longer have the same phone number. I called Capitec to assist. They asked security questions which I passed. Then I was told that I need to make a purchase with the card to prove I'm abroad, which I duly did. Today I called and failed the new set of questions twice. It's ludicrous because the answers for all the questions are no longer valid or relevant. So because the credit bureau is sitting with vintage and ambiguous answers, I can't get access to my account. Absolutely pathetic and NOT ACCEPTABLE! It is MY account with MY money and a bank I had in high regard lost all my respect I had for Capitec.