NS
Nozipho S
1 reviews | Active since Mar 2021
19 Nov 2024, 12:29
Pathetic Service from Capitec
I am not happy with the lack of feedback from Capitec Client Care and Forex. I have been enquiring about the funds from CLEVGUARD (international payment), that they have to clear, but no one ever comes back to me. it's been over 2 week Incident numbers: ***; ***; ***; ***
I even sent all the payment REF NUMBERS from CLEVGUARD, still no response.
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Replies (2)NS
Nozipho S's updateReviewer Update
20 Nov 2024, 11:43I still dont have feedback even after lodging a complaint
Hello
Thank you for your e-mail. Your incident number for this email is Incident# ***.An agent will respond to your enquiry. If in need, please reply to this email. Kind regards,Capitec Bank Forex Team
Hello
Thank you for your e-mail. Your incident number for this email is Incident# ***.An agent will respond to your enquiry. If in need, please reply to this email. Kind regards,Capitec Bank Forex Team
NS
Nozipho S's update20 Nov 2024, 11:43
Reviewer Update
I still dont have feedback even after lodging a complaint
Hello
Thank you for your e-mail. Your incident number for this email is Incident# ***.An agent will respond to your enquiry. If in need, please reply to this email. Kind regards,Capitec Bank Forex Team
Hello
Thank you for your e-mail. Your incident number for this email is Incident# ***.An agent will respond to your enquiry. If in need, please reply to this email. Kind regards,Capitec Bank Forex Team
NS
Nozipho S's updateReviewer Update
21 Nov 2024, 13:07I just get same emails everyday
Incident# *** (Active)InboxSearch for all messages with label InboxRemove label Inbox from this conversation
Client Care Centre | 12:11 PM (53 minutes ago) | |
to me
Good day Penelope, Thank you for your email. Please note we have escalated the matter to the forex team to contact and assist with your enquiry. Please allow time for an agent to contact you. Should you have any queries related to international transfers, you may reach out to our Forex team directly at *** or by contacting them at ***or +***1. Should you require any further assistance, please email us at ***. Alternatively, you may add and save the Capitec WhatsApp number ***) as a contact on your phone or visit any of your nearest Capitec Bank branches. We apologize for any inconvenience caused and encourage you to contact us again if you have any questions or concerns. Thank you for allowing us to attend to your query. Feel free to contact us in future. Kind Regards Sizwe Mlotywa
Agent: Service Admin
Chat Support
T +***3 M +***3
GPS 33°54’3.7” S 18°37’27.1” E
BSE Building, 89 Voortrekker Road, Bellville 7535PO Box 12451, Die Boord, Stellenbosch 7613
capitecbank.co.za
Incident# *** (Active)InboxSearch for all messages with label InboxRemove label Inbox from this conversation
Client Care Centre | 12:11 PM (53 minutes ago) | |
to me
Good day Penelope, Thank you for your email. Please note we have escalated the matter to the forex team to contact and assist with your enquiry. Please allow time for an agent to contact you. Should you have any queries related to international transfers, you may reach out to our Forex team directly at *** or by contacting them at ***or +***1. Should you require any further assistance, please email us at ***. Alternatively, you may add and save the Capitec WhatsApp number ***) as a contact on your phone or visit any of your nearest Capitec Bank branches. We apologize for any inconvenience caused and encourage you to contact us again if you have any questions or concerns. Thank you for allowing us to attend to your query. Feel free to contact us in future. Kind Regards Sizwe Mlotywa
Agent: Service Admin
Chat Support
T +***3 M +***3
GPS 33°54’3.7” S 18°37’27.1” E
BSE Building, 89 Voortrekker Road, Bellville 7535PO Box 12451, Die Boord, Stellenbosch 7613
capitecbank.co.za
NS
Nozipho S's update21 Nov 2024, 13:07
Reviewer Update
I just get same emails everyday
Incident# *** (Active)InboxSearch for all messages with label InboxRemove label Inbox from this conversation
Client Care Centre | 12:11 PM (53 minutes ago) | |
to me
Good day Penelope, Thank you for your email. Please note we have escalated the matter to the forex team to contact and assist with your enquiry. Please allow time for an agent to contact you. Should you have any queries related to international transfers, you may reach out to our Forex team directly at *** or by contacting them at ***or +***1. Should you require any further assistance, please email us at ***. Alternatively, you may add and save the Capitec WhatsApp number ***) as a contact on your phone or visit any of your nearest Capitec Bank branches. We apologize for any inconvenience caused and encourage you to contact us again if you have any questions or concerns. Thank you for allowing us to attend to your query. Feel free to contact us in future. Kind Regards Sizwe Mlotywa
Agent: Service Admin
Chat Support
T +***3 M +***3
GPS 33°54’3.7” S 18°37’27.1” E
BSE Building, 89 Voortrekker Road, Bellville 7535PO Box 12451, Die Boord, Stellenbosch 7613
capitecbank.co.za
Incident# *** (Active)InboxSearch for all messages with label InboxRemove label Inbox from this conversation
Client Care Centre | 12:11 PM (53 minutes ago) | |
to me
Good day Penelope, Thank you for your email. Please note we have escalated the matter to the forex team to contact and assist with your enquiry. Please allow time for an agent to contact you. Should you have any queries related to international transfers, you may reach out to our Forex team directly at *** or by contacting them at ***or +***1. Should you require any further assistance, please email us at ***. Alternatively, you may add and save the Capitec WhatsApp number ***) as a contact on your phone or visit any of your nearest Capitec Bank branches. We apologize for any inconvenience caused and encourage you to contact us again if you have any questions or concerns. Thank you for allowing us to attend to your query. Feel free to contact us in future. Kind Regards Sizwe Mlotywa
Agent: Service Admin
Chat Support
T +***3 M +***3
GPS 33°54’3.7” S 18°37’27.1” E
BSE Building, 89 Voortrekker Road, Bellville 7535PO Box 12451, Die Boord, Stellenbosch 7613
capitecbank.co.za