Pathetic Service from Capitec

Horrible service received from the Capitec Call Centre, on the 05/11/2020 i called the Call Centre to request a reversal of online transactions from Shaw Academy as there was no services rendered and have tried to previously cancel the requests on the academy side with no luck yet continuous transactions keep going off my account. I was told my card would need to be stopped would be charged R70 in order to have both transactions of R399 each to be reversed. I agreed today a week later nothing has happened no request was logged for this to take place yet my card has been cancelled and for a new card i need to pay for that a new request would now be logged but no TAT can be confirmed. Upon request to speak to a Team Leader i was placed on hold for more then 10 minutes and then my call was cut no call back made whatsoever what a ****py bank