Pathetic service from capitec

I had an order with temu however I changed my mind and decided I didnt want the stuff anymore so I processed a refund, this was about an hour after placing the order, so temu sent me a confirmation that my refund will be processed within 5 to 14 working days.

Its the 1st of September the refund was processed on the 2nd of August to my bank. So today I contacted a consultant at capitec with regards to my refund as I have not received it and the agent asks me to contact temu so I sent the email notification and the other communication I had with temu to state its been sent to my bank the day I requested the refund. Capitec then asks me to get the refund letter from temu in pdf which is impossible cause if you choose "contact" its an automated chat.

Capitec still did not process my refund and insist its temu that didnt send it but I have all the screenshots from temu to state the refund was processed. To me capitec is a bunch of rogues and I will never recommend anyone using the service there are endless problems with this financial institution.

They service is even more pathetic seeing you have proof its been processed to the bank but the bank wants more proof. I hope capitec sees this and fixes they services cause its utterly disgusting and poor.