Pathetic service from Capitec

I renewed my car license disk through my bank on the 23rd of July. You pay an additional R99 for courier delivery to the address you provide.

However, I still have not received my license disk. I attempted to use your WhatsApp services, but they are not user-friendly, offering only robotic responses. There is no option to speak to a human or to get help specifically with the license disk.

Eventually, I called Capitec on the 2nd of January 2025 at 13:29 and spoke to a representative. She promised to find the waybill number and send it to me via email, but I have yet to receive it.

Please note that I am not in SA currently and not sure if you will be able to get hold of me on my SA mobile number. My email address is ***. Or +***20