Pathetic service from Capitec

We paid money into the wrong account. Genuine mistake we phoned Capitec to ask them to reverse the money R4000. They gave us a reference told us they are going to charge us for retrieving the money. Aftervmy last post the said a Capitec consultant will contact us the next day. This did not happen. Up until today we are still waiting. I dont knowvif you realize we are depending on that money to see us through pleade check the account and you would see that. Please let us know so that we can open another bank account.