Pathetic service from capitec

App**** for a credit card on my capitec app, was approved but referred me to a branch, went to the Cresta branch(29/08/2021) where I was declined on credit card but approved on a access facility. I was also asked to switch some of my debit orders to capitec which I agreed to to do, left bank on 29/08 with the access facility activated on my account, on the 01/09/2021 my account was blocked, nobody can give me a proper reason or when will the block will be removed. I was not informed that my account was blocked causing a debit to be returned I also got a few customers that pay into my capitec which has to be put on hold until capitec decides to unblock my account, its already been 6 days no proper response pathetic service no one knows whats happening or when it will be resolved nobody seems to care about the account, capitec made me feel as if they don't care about their client, nobody gets back to me I have to call and get same response the still waiting , waiting for who? GOD I even asked branch Manager if I should close account, she had no response, number 1 bank, probably in Mars