CM
Charleen M

1 reviews | Active since Mar 2017

28 Mar 2017, 10:47

Pathetic Service from Call Agent

<p>I had been contact by Capitec Bank 28.03.2017 at 10;25am from ********** . Lady that called was extremedy rude. Asked for my ID number I said they have they must confirm with me first I wasn't going to call it out for security reasons.</p> <p>She then never mentioned the nature of the call at least but rather just said we'll you need to go to a branch and find out what's going on. Didnt even say goodbye but just hung up.Horrible customer service. Really disappointed </p>

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Replies (1)
Capitec Bank
Capitec Bank's reply28 Mar 2017, 13:01
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Syndora Smith will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank