Pathetic Service from agents and Team leaders!

I recently ordered my license disc renewal with Capitec. I have waited 7 days and didn’t receive any feedback. I called in and the agent I spoke to was so not helpful! They said it was the incorrect address yet no one communicated! Then she said they will reissue a new waybill and then the call cut! She did not call me back and I called back the next week only to find out nothing was escalated as she said! Absolutely useless! Now I call in again and they state that it’s going to take another 7 to 10 working days or I can go into the traffic department and get a reprint! I didn’t pay for convenience only to go back and do it myself! And all the agents are refusing to put me through to a team lead! What are team leads getting paid to do? If you do not want to help and hate your jobs so much then quit!!!! Other people out there who are helpful will grab the opportunity and make Capitec a better bank! For now I need this resolved asap and I will send Capitec any fines received to resolve!