PATHETIC service from a consultant at Direct loans department

Dear Capitec bank, its because of consultants like Monique Loofer that is causing you guys to loose customers. I app**** for a loan last week via my banking app then called direct loans and spoke to Monique Loofer on Wed 2018/01/10 , she asked me to submit my payslips and ID via email of which i did but i never got any response from her till today. Its only after i called again today then i finally got a response from her promising that she will give a call back after 10minutes. All thanks to Tarryn Petersen for her speedy responses and going an extra mile to give me the progress of my application every time i called and couldn't get hold of Monique Loofer.