Pathetic service for payment holiday query.

Jabulile from the credit department in the call center is probably the worst consultant at Capitec and she gives Capitec a very bad name. I spoke to Jabulile at about 12:10 and had some questions with regards to my loan payment and how a credit life policy works and whether I have it on my loan or not to the point where she eventually became rude and my husband actually took over as he was not impressed with her tone.

The reason for my call was that I wanted to make a payment arrangement during the Covid-19 lock down as I am currently on unpaid maternity leave and would have normally been able to claim for my UIF in this time. However due to the lock down I am unable to obtain my child's birth certificate to enable me to claim my UIF benefit for maternity leave. According to Jabulile even though this is not normal circumstances it is not Capitec's problem or their fault I can't recall the exact words she used. If this is the way Capitec treats customers that always makes sure they pay on time and do their part but now have a problem for the first time I will never do business with capitec again and urge anyone in South Africa to do the same.