Pathetic service for a financial institution

I logged a ***** case with the bank where money was deducted and had no feedback or response from the bank After two long months the bank get a very rude and professional consultant to call me telling me nothing the bank can do and I should try and get a hold of the ***** company to request my funds back

With no pleasure as a client i get no response as to how to even try and get and get assistance to recover my funds