1 reviews | Active since Feb 2017

02 Mar 2022, 11:37

Pathetic Service

Capitec consultants are so unhelpful I have called the centre 5 times between and spoke to several people who cannot advise accurate information.

I will be changing my bank as your customer service is so pathetic. I had a transaction that needs to be reversed back into my account they request a letter which I get and they advise it is not sufficient.

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Replies (1)
Capitec Bank
Capitec Bank's reply02 Mar 2022, 13:51
Official
Good day Lee

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank