Pathetic service

Bad service received from Capitec the funeral cover division after I just lost my father, called twice spoke to Ronaldo and her kept on hold after asked him that can I put a claim for Dad who passed away, he kept me on hold until line got cut, called again spoke to Kgaogelo who refused to assist me, she said I must know if my father is it more than 6 months for is put a claim for him. Really, what a pathetic service