Pathetic service, excuses uncalled for

The customer service is exceptionally bad at capitec, when I am trying to track an incident, all the bank customer service agent always has excuses (never there to helo) and you hold on forever, so unnecessary, that they can't follow up on what's on the system, nothing is on the system even though I have a tracking reference number, they always have an excuses, no feedback. Absolutely pathetic service, it's actually uncalled for.