Pathetic service!!!!!

This bank is really pathetic on I mistakenly made a payment to a bank account that is no longer in use and ive tried to recall the the money I even sent proof of payment I even got the owner of the previous account to go into the branch and still nothing now I must pay R160 for a recall that was not even be successful really this is a pathetic for banks to work now they don't even do a proper investigation nothing