Pathetic service

I called the contact center from my work number ***) at around 09:41 today, 07 August 2024, to request an emailed statement. A representative answered and told me that I could not have a statement emailed to me, which surprised me since I've been assisted with this same request through the call center several times before. It seems like the institution now expects everyone to have smartphones for their banking app, but I choose to use a basic phone and believe we should also be accommodated.

My main concern is that when I asked the representative when this policy was put in place, he put me on hold. If you know the procedures, you should also know when they were introduced. The service from him was really disappointing. Perhaps it's time to consider other institutions with better customer service.