Pathetic service double Debit without my consent!

<p>I phoned Capitec on ********** 783 to arrange payment a week or two ago. The gentlemen I spoke to gave me banking details and re-assured me I could pay the bank on the date I gave him and he confirmed he will wait for my payment end of May and the bank would not take it upon themselves to take funds from my account. This morning I received an sms telling me my account was debited twice with two instalments and an additional fee!</p>