CB
Charline B
1 reviews | Active since Jul 2019
10 Nov 2020, 18:15
Pathetic service delivery
I must of complained over 30 times about a credit card that I never got from capitec. When I advised them I will not go into sort out their mess up, I confirmed that no payment will go off my account, but yet every month service goes off for something I don't have they have now given me over to the collections department t which is making me more angry. This needs to be sorted asap and I will not go into the branch to sort this out as I went to Boksburg branch 3 to 4 times
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Capitec Bank's replyOfficial
11 Nov 2020, 10:23I regret learning of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply11 Nov 2020, 10:23
Official
I regret learning of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank