Pathetic Service, deducting double payments

Capitec just decided I am in arrears with paying back my Personal Loan. Phoned Customer Service on Dec 16 and informed the operator that it is a mistake. Her reply, because I work at a School and schoola are closed for.the Holidays they know the employees got paid therefore I am in arrears. 1. I am NOT emplyed by a Government School. 2. We did not close when Government schools did. 3. I did not get paid yet. - again her reply, with whom do I Bank. Seriously, I bank with Capitec dor how many years! Do you see that no salary has been paid yet? 4. Debit order date on contract between Capitec and myself is on the 28th!

20 Dec - salary got paid. They deducted my account 2 times!!! I phone Customer service again! Operator- she can see my loan account is not in arrears. Why did the Bank deduct my account 2 times? Apparently, there is an arrangement on the Bank's side. Really?! There is NO arrangement on my side!!

I am fed up with constant issues I've been experiencing with Capitec for the past 3 months.