Pathetic Service

on 3rd April 2020 a Capitec consultant contacted me and asked for the post mortem report and an inquest report. she advised that I can get this from the investigating officer working on the case.

Monday 6th April 2020 I left a message for the investigating officer working with the case. On 7th April 2020 at 07:08am she phoned me to inform me that she is not allowed to give out that kind of information to the insurer, she can in fact fill out a declaration form to state the course of death.

The email I received from Capitec is attached to this note. The investigating officer confirmed that it was suicide and no foul play was suspected.

I sent an email on 9th April 2020 to let Capitec know about the outcome of the post mortem and also that the inquest will take some time.

My father passed on 9th of March 2020 but on 28th March 2020 Capitec still deducted my full premium including my father's.

in the email dated 9th April 2020 I stated that I wanted a refund.

on 9 April 2020 at 16:54 pm a consultant phoned me again, to tell me the matter will be closed and that I will not be getting a refund, because my father was still in a waiting period, even though they are not going to pay me out, the waiting period still applies?

Please read through the mail I sent and attached. This is day light ******* and I am not going to just let it be.

NB: the email I sent is attached at the bottom

Good morning

Unfortunately i cannot get i copy of the post mortem report. What the investigating officer said she can help me with is a declaration form for course of death.

She confirmed telephonically that she received the post mortem report on 6 April 2020 and also that it was confirmed that my father commited suicide, no foul play was involved.

As for the inquest report, that will still take some time to finalise by the magistrate.

I will how ever further investigate this matter, as on my his death certificate it states that he died of unnatural courses. I read through i document on Stats SA, just to get a clear understanding of how the course of death is determined. Suicide does fall under unnatural death. My question how can an insurer place suicide on a different scale or at the same level as natural, how can the same rule apply for natural death and suicide which clearly falls under innatural death?

Now the insurer can finalise the claim, exactly a month after the fact.

Capitec bank must please refund me the premium they deducted end of March for my father.

Suicide is not predicted by any loved one. This is heart wrenching to go through.

But like i said, I will be consulting with various people regarding this matter.

Have a good day

Regards

can anyone please refer me to a ombudsman?