Pathetic service

Poor assistance from the bank and management, my mum in law went to widraw cash and her card was taken in by the atm and she walked in asking for assistance only to be sat down waiting in a long que and when she was assisted to be told R2000 was taken from her account and then a swipe made from her card, when we asked for camera footage we was told there is no cameras outside and the man ourisde pretending to be capitec staff gave her a run around.. Capitec is worst ever bank to be dealing with I am having endless grief with them and now my family. Please I need urgent help as she a is a grant pensioner and don't have funds to help her.