Pathetic Service

I called in on the 5th to get my capitec credit card settled and get a paid up letter. I was advised that I need to go to the branch. I went to the branch and they had to call CCS request for the payment to be made from their side as they didn't have access to do this in the branch. I was advised that they will debit the full outstanding amount and it will be allocated with 3-5 working days after which I will get the paid up letter. The money was debited from my account on the 5th however was only allocated to the credit card last night. When I called the call centre today, I was advised I can't get the paid up letter as there is a 45cents outstanding. I advised the consultant the 45cents can be taken from my main account however I will not wait 5days again only to find myself in the same situation. I spoke to Chuene Modijoa and requested to speak to a manager. She placed my call on hold for +/- 10 minutes only to advise she can't transfer me to a her manager Zenzele Buthelezi. This is pathetic service. I was very clear from the beginning, I wanted my credit card settled and a paid up letter issue. I want this sorted today. I waited long enough