PK
PL K
1 reviews | Active since Jan 2023
05 Apr 2024, 08:35
PATHETIC SERVICE!!! Capitec has NO CUSTOMERS services and their Banking and Online APP not working
The phone app does not work. The online app does not allow you to login without the app. No one want to solve my issue. I have been logging calls with capitec and no help. I cannot pay new people as the app does not work and no one is competent to help. They tried once to call me while I was on the phone with another person. Then sending a email requesting they could not reach me and asked when to phone again. I rep**** they can phone immediatly and that I was on the phone, 2 days later still no success, still no reply after sending 4 new emails. The afterservice SUCKS!!!!
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
05 Apr 2024, 10:09Good day PL Koekemoer.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply05 Apr 2024, 10:09
Official
Good day PL Koekemoer.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
PK
PL K's updateReviewer Update
05 Apr 2024, 16:18Stop replying you will assign a complaints officer to everyone's email. Sort out the problems WE ALL HAVE. How many weeks do we still need to read you will assign a person. Assigning a person to listen to my complaints is not solving the ISSUES you have with critical functionality ISSUES on your systems.
PK
PL K's update05 Apr 2024, 16:18
Reviewer Update
Stop replying you will assign a complaints officer to everyone's email. Sort out the problems WE ALL HAVE. How many weeks do we still need to read you will assign a person. Assigning a person to listen to my complaints is not solving the ISSUES you have with critical functionality ISSUES on your systems.
PK
PL K's updateReviewer Update
08 Apr 2024, 11:57And I still cannot pay people and still now "positive" feedback.
PK
PL K's update08 Apr 2024, 11:57
Reviewer Update
And I still cannot pay people and still now "positive" feedback.